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Thank you for shopping with MonicaStore. We value your satisfaction and strive to ensure a smooth shopping experience. Please read our Refund Policy carefully before making a purchase.

1. No Cash Refunds

We do not offer refunds on purchases.
All sales are considered final after payment is completed.

This applies to payments made via:

• PayPal

• Visa

• Mastercard

Once an order is confirmed and processed, we cannot issue a monetary refund for any reason other than a proven product defect.

2. Exchanges

If you receive an item that does not fit or is not suitable, we allow exchanges under the following conditions:

• The item must be unused, unworn, and in its original condition.

• All original packaging, tags, or labels must be attached.

• You must contact us within a reasonable timeframe after receiving the product.

• Exchanges are subject to product availability.

If the requested item for exchange is not available, you may choose another item of equal value.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately.
We may request clear photos or videos of the product before approving an exchange.

Once verified, we will provide:

• A replacement item (if available), or

• Allow you to exchange for a different item of equal value.

We do not issue refunds, including for damaged items — only replacements or exchanges are offered.

4. Order Cancellation

Orders can only be canceled before the order has been shipped.
Once an order has been dispatched, it cannot be canceled or refunded.