Terms of service

Last Updated: [Replace with current date]

Welcome to MonicaStore (“we”, “our”, “us”). These Terms of Service govern your use of our website monicacakes.org (the “Website”) and any purchases you make. By accessing or using the Website, you agree to be bound by these Terms.

If you do not agree, please discontinue using the Website.

1. Use of Our Website

You agree to use the Website for lawful purposes only. You must not:

  • Engage in fraudulent or harmful activities

  • Attempt to access restricted systems or data

  • Distribute viruses or malicious code

We reserve the right to refuse service to anyone for any reason.

2. Account Registration

Customers may create an account to access certain features. You are responsible for:

  • Keeping your login details secure

  • Ensuring your account information is accurate and up to date

We are not responsible for unauthorized account access due to your negligence.

3. Product Availability & Pricing

  • Products and prices are subject to change without notice.

  • We strive for accuracy in descriptions and images, but we do not guarantee exact color, size, or appearance due to screen and lighting variations.

  • We reserve the right to limit quantities of any product.

4. Orders & Payments

When placing an order, you agree to provide accurate payment and delivery information.

We accept:

  • PayPal

  • Visa / Mastercard

Payments are processed securely by third-party payment providers. We do not store full payment card details.

5. Order Cancellations

Customers may cancel an order only before it has been shipped.
Once shipped, cancellations are not possible.

6. Shipping & Delivery

  • Delivery time is typically 1–3 days depending on location.

  • We deliver within Tanzania only.

  • Delivery fees (if applicable) will be shown at checkout.

  • Once an order has been handed to the courier, the responsibility for safe delivery passes to the courier provider. Delays may occur due to factors beyond our control.

7. Returns & Exchanges

We allow returns and exchanges under the conditions below:

  • Items must be returned in unused, unworn, and original condition.

  • The return request must be made promptly after delivery and items returned in the same condition received.

  • We do not offer refunds, but customers may exchange items.

We may refuse returns for items that show signs of wear, damage, or alteration.

8. Errors, Inaccuracies, and Omissions

Occasionally, typographical or system errors may appear (pricing, product info, stock).
We reserve the right to:

  • Correct errors

  • Update information

  • Cancel orders affected by those errors (with notice to you)

9. Intellectual Property Rights

All content on the Website (images, designs, text, logos, etc.) is the property of MonicaStore or our licensors. You may not:

  • Copy

  • Reproduce

  • Sell

  • Distribute
    Without prior written permission.

10. Limitation of Liability

We are not responsible for:

  • Losses due to courier delays

  • Device compatibility issues

  • Damages arising from misuse of products

Our liability is limited to the value of your order.

11. Dispute Resolution

Any dispute, claim, or disagreement will be resolved under Tanzania law.
By using this Website, you consent to the jurisdiction of the courts in Tanzania.

12. Changes to These Terms

We may update these Terms of Service when needed. Updated versions will be posted on this page with a revised date. Continued use of the Website indicates acceptance of any changes.